Idiro's NBA delivers increased customer satisfaction and ROI for Vodafone Ireland
Idiro’s Next Best Activity (NBA) transforms your call centre into a profit centre by providing the tools, processes and expertise to empower your call centre agents to sell to your customers. Idiro NBA contains a prioritisation engine that optimises the selection of offers for customers, making sure that they are presented with the most relevant offers based on their individual needs at the exact right time. Vodafone Ireland implemented Idiro Next Best Activity product in its call centres, delivering an annual ROI of over €5M.
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