Using data insights to retain customers
case studies Using customer behaviour analytic to retain customers DOWNLOAD Mobile telcos consider customer retention as one of the most important issues they face. Idiro uses advanced customer data analytics to predict the customers most likely to churn, thus giving the mobile telco the chance to retain those customers through targeted marketing campaigns. This case […]
Continue readingIdiro NBA delivers massive ROI for Vodafone Ireland
case studies Idiro’s NBA delivers increased customer satisfaction and ROI for Vodafone Ireland DOWNLOAD Idiro’s Next Best Activity (NBA) transforms your call centre into a profit centre by providing the tools, processes and expertise to empower your call centre agents to sell to your customers. Idiro NBA contains a prioritisation engine that optimises the selection […]
Continue readingIdiro predicts customer behaviour for Digicel
Digicel uses Idiro customer behaviour analysis to help reduce churn and increase revenue. On average, Digicel sees a 6x to 8x ROI annually.
Continue readingSNA drives price plan to upsell targeting for Vodafone Ireland
case studies SNA drives price plan to upsell targeting for Vodafone Ireland DOWNLOAD Vodafone Ireland launched a marketing initiative to identify customers for targeting with a tariff upsell offer – migrating customers from prepaid to billed service. One of our strengths is Social Network Analysis, the branch of analytics that deals with influence and how […]
Continue readingThe return on investment from Idiro’s Analytics as a service
case studies The return on investment from analytics as a service DOWNLOAD Our analytics service is used by telcos across the world to improve marketing performance. This case study describes how a leading European mobile operator deployed Idiro’s highly specialised Social Network Analysis service. This service uses a sophisticated analysis of customers’ calling behaviour to […]
Continue readingMajor international telecoms company chooses Red Sqirl
case studies Major international telecoms company chooses Red Sqirl DOWNLOAD One of the first commercial users of the Red Sqirl analytics platform for Big Data is a multinational telco, which has deployed Red Sqirl in two countries and uses it to deliver analytics on its Hadoop platform. Red Sqirl is a flexible drag-and-drop Big Data […]
Continue reading